Vzen

Support

Contact us

Email contact@taizenai.com with the email address on your Vzen account, a short description of the issue, and screenshots when helpful. Please do not send passwords or full payment-card details.

Purchases and credits

If a completed purchase is not reflected in Vzen, open the plan or credits screen and choose Restore Purchases. Purchases are billed by the app store shown on your device. Refund requests are reviewed by Apple App Store or Google Play under their policies.

Subscriptions

Manage renewal or cancellation from the subscription settings in your Apple or Google account. You can also use Vzen's Manage Plan screen to open the appropriate store subscription page. Removing the app or deleting your Vzen account does not automatically cancel an app-store subscription.

Delete your account

In Vzen, open Profile → Settings → Delete Account and confirm the request. This permanently removes your Vzen profile, projects, generated media, credits, and associated service data. If you cannot access the app, email us from the address on your account and ask for account deletion.

Privacy and terms

Read our Privacy Policy and Terms of Use for more information about Vzen.